A Division of Frey Health Group
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Support that grows with you
Support Coordination
01 / Support Coordination

Help navigating the NDIS and aged care, so you get the support you're entitled to.

Supported Independent Living
02 / Supported Independent Living

24/7 support in your own home, so you can live the way you choose.

Short Term Accommodation
03 / Short Term Accommodation

Respite and short stays when you or your carer need a break.

Community Access
04 / Community Access

Getting out and about, building skills and connections in your community.

Aged Care & Support at Home
05 / Aged Care & Support at Home

Practical help to stay safe, comfortable and independent at home.

Home & Garden Maintenance
06 / Home & Garden Maintenance

Reliable help with the home and garden so you can live comfortably.

A support worker and an older woman walking together in golden sunlight
Community Access

Support to get out and be part of your community.

Community access is support that helps you do the things you love and the things you need to do — out in the real world. Shops, appointments, hobbies, classes, catching up with friends. We help you get there, take part, and build the confidence to do more.

Aged Care & Support at Home /DVA
Quick enquiry
Takes 60 seconds

Talk to our intake team

Or call 1300 294 635
Who is the support for?

Replies within 1 business day from a real intake support worker. Confidential. Never shared.

What we offer

Inside community access
01

Social and recreational

Support to get to hobbies, classes, events, sport and time with friends.

  • Do the activities you actually enjoy
  • Build friendships and social confidence
  • Try new things with someone you trust
  • A routine that gets you out regularly
02

Appointments and errands

Support to get to medical appointments, the shops, the bank and everyday errands.

  • Never miss an appointment again
  • Shop for what you need, not just what's easy
  • Manage errands without the stress
  • Support that treats you with respect
03

Skill building

Support that builds independence — travel training, budgeting, shopping and community skills.

  • Catch public transport with confidence
  • Manage money and shop independently
  • Build the skills to need less support over time
  • Progress tracked against your goals
A mother and her children in a sunlit citrus orchard

What it is

Your life, out in the community

Community access is about participation: doing the things that make life meaningful, out in the community where life actually happens. That can be as simple as a weekly grocery shop with support, or as big as joining a club, class or group you've wanted to try.

We match you with a support worker who shares your interests and gets how you like to do things. The goal is to help you participate, not to do it for you.

Over time, community access builds skills, confidence and connections — the things that help you feel part of your community rather than on the edge of it.

Who it helps

Who community access helps

People who want to get out more

If the world feels hard to reach, we help you get out into it — safely, regularly, and on your terms.

People building independence

Community access is where a lot of independence is built: travel, shopping, social skills. We support you to do more for yourself over time.

A family standing together outdoors in warm afternoon light

Families wanting a break

Regular community support gives families a reliable break and gives the person they care for a life beyond the home.

How we deliver

Wherever your life happens
A family together outdoors in golden afternoon light
Mobile visits

One-on-one support out in the community

A family together outdoors in golden afternoon light
Mobile visits

Small group activities where you want them

A family together outdoors in golden afternoon light
Mobile visits

Support in your local area, matched to your interests

Funding pathways

Funded the way you fund it.

Community access is funded through the NDIS under Core Supports (Assistance with Social and Community Participation).

NDIS

Plan-managed, self-managed and agency-managed. Capacity Building, Improved Daily Living and Core supports.

Aged Care & Support at Home

support work under Support at Home, home care packages and aged care home placements. In-home and on-site visits.

DVA

Veteran support work under valid DVA referrals. Bulk-billed where eligible.

Private

Pay privately for support or assessments without a referral. Clear, upfront fee schedule.

Common questions

Community Access FAQs
Can I choose where I go and what I do?

Absolutely. You decide the activities and the goals. We're there to make them happen, not to choose for you.

Do I get the same support worker each time?

Where possible, yes. Consistency matters for building trust and getting the most out of your support. We'll tell you if a worker needs to change.

Can community access help me build skills?

Yes. Travel training, budgeting, shopping and social skills are all part of what community access can build. We track progress against your goals.

Stars in our orbit

Letters from the people
we walk alongside.

From parents, NDIS participants, aged care families and the support coordinators who trust us with their people. Shared with permission; full names withheld on request.

"Our 14yo finally felt heard. Her counsellor was the first who actually got her, and now we have language we use as a family."

MR
Megan R.
Parent · Geelong, VIC

"The FCA report was the first time someone wrote about my life and it actually felt like me. My new plan reflects what I actually need."

JM
Jordan M.
NDIS participant · Adelaide, SA

"Reports land on time, every time. Recommendations are practical and NDIS aligned. I send participants here when I want it done right."

BL
Bec L.
Support Coordinator · Sydney, NSW

"The OT came to the nursing home and sat with us through the swallow plan. We didn't have to chase, explain, or repeat ourselves once."

DC
Diane C.
Aged care family · Melbourne, VIC

"Play support at age 3 felt like a long shot. Six months in, we finally feel like we know our son better. The support worker partnered with us the whole way."

SP
Sam P.
Parent · Gympie, QLD
OK
Olive K.
Adult support coordination client · Hawthorn, VIC

"Kristie's assessment finally gave me language for what I'd been experiencing. The report was clear and the recommendations were practical."

Shared with permission · Names withheld where requested
Read more letters →

Ready to start?

Let's get you matched with the right community access support worker.

Whether you're a parent looking for support, an adult navigating NDIS, an aged-care family, or a support coordinator with a referral, we'll meet you where you are.

Quick enquiry
Takes 60 seconds

Tell us who needs support

Or call 1300 294 635
Who is the support for?

Replies within 1 business day from a real intake support worker. Confidential. Never shared.