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Personal care
Respectful help with showering, dressing, grooming and mobility at home.
- Personal care that protects your dignity
- Help that follows your routine
- Support with mobility and transfers
- A worker you feel comfortable with
Aged Care & Support at Home
Support to stay at home, where you belong.
Most people want to keep living in their own home for as long as possible. Our aged care and Support at Home services make that possible — with practical, respectful help for the things that get harder as we get older, so you can stay safe, comfortable and independent.
Aged Care & Support at Home /DVA
What we offer
Inside aged care & support at home
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Household help
Help with cleaning, laundry, meal prep and the everyday tasks that keep a home running.
- A clean, comfortable home
- Meals you enjoy, prepared with you
- Laundry and dishes kept on top of
- One less thing for the family to carry
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Companionship and transport
Company, conversation and help getting to appointments, shops and social outings.
- Regular company and conversation
- Transport to appointments and outings
- Help staying connected to community
- Less loneliness, more connection
What it is
Help that keeps you at home
Aged care and Support at Home covers the practical support older Australians need to keep living independently: personal care, household help, meal support, transport, and company. It's the help that makes staying at home possible, rather than having to move.
Our support workers are warm, patient and respectful. We match you with someone you feel comfortable with, and we build support around your routine and preferences.
Whether it's funded through Support at Home, a home care package, or privately, we work with you and your family to get the right level of help.
Who it helps
Who aged care support helps
Older Australians at home
If you want to stay in your own home, we provide the practical help that makes it safe and comfortable to do so.
Read more
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Families and adult children
When you can't be there every day, our support gives you peace of mind that your parent or loved one is looked after.
Read more
→
People living with dementia
Patient, consistent support from workers who understand dementia and can adapt to changing needs.
How we deliver
Support in your own home
Mobile visits
In your home, on a schedule that suits you
Mobile visits
Regular, consistent support workers
Mobile visits
Flexible as your needs change
Funding pathways
Funded the way you fund it.
Aged care support is funded through Support at Home (the new home care program), home care packages, and private payment.
NDIS
Plan-managed, self-managed and agency-managed. Capacity Building, Improved Daily Living and Core supports.
Aged Care & Support at Home
support work under Support at Home, home care packages and aged care home placements. In-home and on-site visits.
DVA
Veteran support work under valid DVA referrals. Bulk-billed where eligible.
Private
Pay privately for support or assessments without a referral. Clear, upfront fee schedule.
Common questions
Aged Care & Support at Home FAQs
What's the difference between Support at Home and a home care package?
Support at Home is the new national home care program replacing the old Commonwealth Home Support Programme and home care packages. We'll help you understand which applies to you and how to access it.
Do I need an aged care assessment first?
For government-subsidised support, yes — an assessment through My Aged Care determines your level of funding. For private support, no assessment is needed.
Can I get help without government funding?
Yes. Many families choose private support for flexibility and immediacy. We'll give you a clear quote and a schedule that works for you.
Related care
Browse adjacent services
Home & Garden Maintenance
Reliable help with the home and garden so you can live comfortably.
Learn more
→
Community Access
Getting out and about, building skills and connections in your community.
Learn more
→
Support Coordination
Help navigating the NDIS and aged care, so you get the support you're entitled to.
Learn more
→
Stars in our orbit
Letters from the people
we walk alongside.
we walk alongside.
From parents, NDIS participants, aged care families and the support coordinators who trust us with their people. Shared with permission; full names withheld on request.
"Our 14yo finally felt heard. Her counsellor was the first who actually got her, and now we have language we use as a family."
MR
Megan R.
Parent · Geelong, VIC
"The FCA report was the first time someone wrote about my life and it actually felt like me. My new plan reflects what I actually need."
JM
Jordan M.
NDIS participant · Adelaide, SA
"Reports land on time, every time. Recommendations are practical and NDIS aligned. I send participants here when I want it done right."
BL
Bec L.
Support Coordinator · Sydney, NSW
"The OT came to the nursing home and sat with us through the swallow plan. We didn't have to chase, explain, or repeat ourselves once."
DC
Diane C.
Aged care family · Melbourne, VIC
"Play support at age 3 felt like a long shot. Six months in, we finally feel like we know our son better. The support worker partnered with us the whole way."
SP
Sam P.
Parent · Gympie, QLD
OK
Olive K.
Adult support coordination client · Hawthorn, VIC
"Kristie's assessment finally gave me language for what I'd been experiencing. The report was clear and the recommendations were practical."
Shared with permission · Names withheld where requested
Read more letters → 
Ready to start?
Let's get you matched with the right aged care & support at home support worker.
Whether you're a parent looking for support, an adult navigating NDIS, an aged-care family, or a support coordinator with a referral, we'll meet you where you are.
